At Mountain View Optometry, protecting your privacy and personal information is our top priority. This policy explains how we handle information collected through our website, including interactions with our chatbot.
1. Information We Collect
When you use our website or chatbot, we may collect:
- Your name, email, or phone number if you provide it to book appointments.
- Questions or messages sent through the chatbot.
- Non-identifiable usage data, such as pages visited, clicks, or time on site.
We do not store sensitive medical information through the chatbot.
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries about appointments, services, eyewear, and eye care.
- Improve the functionality of our website and chatbot.
- Communicate important updates about our clinic or services if you consent.
We do not share your personal information with third parties except as required by law.
3. Chatbot Limitations
Our chatbot is designed to assist with general clinic information, services, products, and appointment guidance.
- It cannot provide personalized medical advice.
- For specific medical concerns, please contact our staff or schedule an eye exam.
4. Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience.
- Cookies help with website functionality and analytics.
- You can manage or disable cookies through your browser settings.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask for corrections to your information.
- Request deletion of your information.
To exercise these rights, contact us at:
Phone: (403) 555-1234
Email:
[email protected]
6. Changes to This Policy
We may update this policy occasionally to reflect changes in technology, law, or clinic practices. Any updates will be posted on this page.
7. Contact Us
If you have any questions about this policy or how we handle your data:
Phone: (403) 555-1234
Email:
[email protected]
